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Shipping & Return Policy

Returns within the European Union

Under EU law, when you return an order, the company must refund the product price and shipping costs charged for the original shipment. This means that you will only pay for shipping one time.

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Standard shipping

If you placed an order with standard shipping and you want to return it, you will be refunded the product price and initial shipping costs. However, you will be responsible for the return shipping costs.

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Free shipping

If you placed an order with free shipping and you want to return it, you will be refunded the product price. However, since we paid for the initial shipping, you will be responsible for the return shipping costs.

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General information on returns and exchanges

  • Do not return the package without giving prior notice via email.

  • The goods must be returned in their original condition, with all tags and packaging.

  • You will receive free return shipping if we sent you the wrong item or size, or if your product arrived damaged.

  • You will be responsible for return shipping if you want to exchange your product for another size or if the package is returned because it has not been picked up at the post office.

  • We currently do not offer exchanges. If you want to exchange for another size, color, or style, please place a new order.

 

How to return an item

You have the right to return or exchange your order within 14 days of the day on which the goods were delivered to you.

  1. To return an item, simply email us at [email protected] with your order number and the reason for your return. Our customer service team will guide you through the process.

  2. Make sure the items you want to return are unworn, unwashed, and neatly folded in the original packaging with all tags attached. You can reuse our packaging to ship your return package.

  3. You will be responsible for the cost of shipping the return item. You can drop off your package at your preferred return location.

  4. Once we receive the returned items, we will inspect them and start your refund process. If you followed the return instructions correctly, the product price and initial shipping costs will be refunded.

IMPORTANT: We cannot accept returns for products that have been damaged, altered, or worn.

 

Refunds

Refunds will be made to the original payment method. If the original payment method is no longer valid, we will issue a store credit.

 

Exclusions

The following products are not eligible for return:

  • Customized or personalized products

  • Gift cards

  • Items that have been used or damaged

  • Items that are not in their original condition

Goods that are not subject to return under the EU Regulations:

  • Goods that have been customized or personalized

  • Goods that are sealed for health or hygiene reasons and have been opened after delivery

  • Goods that are liable to deteriorate or expire rapidly

  • Goods delivered according to the individual specifications of the consumer

  • Goods that are not suitable for return due to their nature, such as perishable goods or goods that are liable to deteriorate quickly

 

Dispute Resolution

If you have any questions about our return policy, please contact us at welandia.shop@gmail.com.

We are committed to providing our customers with a fair and easy return policy. If you have any problems with your return, please contact us and we will do our best to resolve the issue.

 

Think about the impact on the environment

Please also bear in mind that shipping goods back and forth generates greenhouse gases that are accelerating climate change. We encourage you to choose your items carefully to avoid unnecessary return shipments.

 

Customs

Within the European Union, you will not be charged for customs. For international shipments outside the European Union, there may be duties and taxes incurred on your shipment that you will be responsible for. For more information, please contact your local customs office.

 

EU Regulations

Our return policy complies with the following EU regulations:

  • Directive 2011/83/EU on consumer rights

  • Regulation (EU) No 2017/2394 on the protection of consumers in respect of unfair commercial practices

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